The Dandy Dog Company



Nothing in these terms and conditions affect the Buyer’s statutory rights and the terms and conditions shall be governed by and construed in accordance with the law of England and the parties agree to the jurisdiction of the English courts

The terms and conditions are subject to change without notice



Seller means The Dandy Dog Company

Buyer means a person or organisation who agrees to purchase goods from the Seller

Goods means the items that the Buyer agrees to purchase from the Seller and the Seller agrees to sell to the Buyer  


Placement of Orders

All orders are subject to the Seller accepting the Buyers offer to purchase goods. The Seller reserves the right not to accept an order for any reason


Price and Payment

The price of goods shall be what is set out on our website at the time of order. The prices will always be inclusive of VAT but exclusive of postage and packaging unless stipulated. The total cost to the Buyer will be displayed in the Buyer’s shopping cart prior to finalising payment

Payment of the full price and any delivery charges must be made in full in clear funds prior to goods being sent to the Buyer. No contact shall exist between the Seller and Buyer until payment is received in full  

The Seller reserves the right to update prices from time to time.

The Seller reserves the right to withdraw any goods from the website at any time. The Seller is not liable to anyone for withdrawing goods from sale or refusing to process an order



Acceptance of delivery of the goods shall be deemed conclusive evidence of the Buyer’s acceptance of these terms and conditions

Delivery of goods shall be as soon as possible and normally within 28 days of order. On confirmation of your order we will confirm with you an expected delivery date and, if the goods are in stock, we will endeavour to dispatch these to you within 3 days

Delivery shall be to the address provided by the Buyer when placing the order. The Buyer must ensure that they have made sufficient arrangements to take delivery of the goods whenever they are presented for delivery. For some of our items a signature may be required at the time of delivery.  Title and risk for the goods shall pass to the Buyer on delivery of the goods.

We cannot be responsible for any delays in delivery as a result of Royal Mail or any carrier instructed that affect delivery

In the event that delivery is outside of the UK the Buyer may, on delivery, be subject to import taxes and duties which are payable when the goods reach the country of destination. The Buyer should ensure they are aware of any duties payable before placing an order and the Buyer is responsible for all taxes and duties that are applied



The Seller will ensure that the goods at the time of dispatch will be as described by the Seller. From time to time it may be necessary to make small changes but these will always be to an equal or greater value as shown on the website.

Our goods are hand made and as such they may not be exactly as you have seen on our website given that each item may have some small variable. However, the materials will be the same as will the quality and value.


Cancellation and Return

The Buyer shall inspect the goods on taking delivery and shall notify the Seller or return the items to the Seller within 14 days of delivery confirming in writing the reasons for return namely damage or that the goods do not comply with the contract. On return the Seller shall inspect the goods and if defective the Buyer shall be entitled to a full refund to include postage and packing and any return postage charges

Goods must be returned to the Seller at the Buyer’s expense and shall be properly insured during the return postage and packed in such a way as to avoid damage. We cannot be responsible for goods returned to us if lost during the return process and therefore insurance of the items is suggested and will be refunded as part of the return postage.

Dog treats must be unopened and goods that are not required must be returned as sent and in a re-saleable condition

Any refund will be refunded directly to the Buyer in the method of original payment if by debit or credit card and any other forms of payment will be refunded by cheque. The Seller will make any refund within 14 days of return of the goods to the Seller.

All sale or clearance items are non returnable and refundable

The term damage and/or defective goods will not include damage arising from fair wear and tear, wilful damage, accident or negligence on behalf of the Buyer.



The contents of our website are for information and subject to change. We are not responsible if the website is unavailable due to technical problems.



When you place your order you need to provide certain information to include your name, address, telephone number and then the information necessary for payment to be taken. We will, with your consent, update you as to our products but will not give, by what ever method, your information to any third party beyond what we are required to provide in order for payment to be authorised by credit or debit card provider during the payment process.

Read our full Privacy Policy